***** FAQ'S / HOW TO'S... *****
(Frequently Asked Questions)
Choose from the following subjects for answers regarding
how to place an order or to get answers to questions you may have.
Secure Online Ordering and Shopping Cart
Use our SECURE on-line ordering and shopping cart
system! It's as fast and easy as E-mail, and a whole lot more secure! Your
order and credit card number are encrypted making it the safest way possible to shop.
SSL (Secure Sockets Layer)
is a program layer created for managing the security of message transmissions in a
network. Every time you send us your credit card number and your billing and
shipping information, we use the industry-standard Secure
Sockets Layer (SSL) technology to prevent the information
from being intercepted.
Return to top
Snail Mail Ordering
You are welcome to send your order via normal (snail)
mail along with a check, money order or credit card number. Look for the instructions to
do this in the "Check Out" portion of our shopping cart system.
Mail Your Order to:
Order Processing
c/o Fishin' On-Line
7333 Yellow Jasmine Drive
Highland, CA 92346
Payment Methods
We currently accept The following forms of payment for
orders:
Credit Cards :
VISA,
MASTER CARD, DISCOVER & AMERICAN EXPRESS
Checks :
Through
the normal mail or via our
SECURE shopping cart system.
(No third
party checks please)
Money Orders :
Sent by
normal mail.
All orders are subject to inventory availability and
credit card or check approval.
We do not accept C.O.D. orders.
Return to top
Sales Tax
California residents must pay applicable sales tax.
(This will be automatically calculated on your "Shopping Cart" order
form).
Problems? - Fax or E-Mail
If you have any questions or are having difficulties
with your order you can contact us by any of the following methods:
Fax
............................ 1-603-452-6712.
E-Mail ....................... questions@fishinonline.com
Normal (Snail) Mail .. Questions
c/o
Fishin' On-Line
7333
Yellow Jasmine Drive
Highland,
CA 92346
Please be sure to include your Order Number, Full Name, Address, Zip Code, E-Mail Address
(if available) so that we can find "your" order. It is also helpful to
send us a copy of your order along with your fax or normal mail. We will follow up
on all questions received as soon as possible.
Return to top
Return Policy
Fishin' On Line wants you to be satisfied with your
purchase, so we offer a 30-Day Home Trial. If, within 30 days, you are not satisfied with
your product, please call our Customer Service Department at 1-877-476-FISH
(3474) or at 1-909-862-4385 for our
return authorization. Your purchase price will be refunded (less a 20% Restocking
Fee and the original Shipping and Handling Fees). Sorry, custom orders may not be
returned.
Return to top
Privacy Policy
Fishin' On-Line respects the rights of our customers
privacy. Any information supplied to us will only be used to process your order, reply to
your questions and to make improvements to our site. We keep a running file of all normal
(snail) mail and e-mail addresses.
We do not share our list
of customers with anyone.
We may on occasion send out e-mails to our customers that have gone
Fishin' with us for more great deals and NEW items that have been added. If you
don't want to receive these e-mails, please send us an e-mail stating "Please do not
send E-Mails" in the body of the e-mail. Please be sure to provide your Name, Address
and current E-Mail Address in the text portion of your e-mail.
Return to top
Where is My Catch (Order)?
Most of the items offered by Fishin' On-Line are hand
carved, painted or formed, therefore, delivery can take from three (3) to four (4) weeks
from the time that we receive your payment. However, most items are shipped sooner. If an
item is sold out (hey, it happens) you will receive a letter apologizing for the
inconvenience within two (2) weeks, instead of your shipment.
If you like, you may send us an e-mail inquiring as to whereabouts of your
order. Please be sure to include your Order Number, Full Name, Address and Zip Code
so that our Customer Service Department can find "your" order! All orders
are subject to inventory availability and credit card or check approval.
Return to top
Product Addition / Consideration
How can you have my product considered for
addition our site?
Please send us a complimentary sample, catalog, brochure or photo of your item, along with the wholesale pricing and contact information to:
Attention:
Fishin' On-Line Merchandising Department
7333 Yellow Jasmine Drive
Highland, CA 92346
Please be patient. We receive many product samples, and we will respond as soon as possible.
Contact Information
Toll Free :.............................(877) 476-FISH
(3474)
Telephone :...................................... (909)
862-4385
FAX :................................................ (603) 452-6712
Webmaster :................... support@fishinonline.com
If you placed an order did you remember to check out?
If not, click below....
